Listening

Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you’ll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

Objectives

  • recognize skills that demonstrate attentive listening
  • identify skills that draw out thoughts and emotions
  • determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
  • use methods for engaging evasive speakers
  • identify best practices for handling emotion
  • apply active listening best practices to sales and negotiations in a scenario
  • use techniques to actively listen in any situation, even challenging ones
  • reflect on what you’ve learned

Using Active Listening in Workplace Situations

1
01. Using Active Listening in Workplace Situations
00:45
2
02. Demonstrating that You’re Listening
04:08
3
03. Drawing Out Thoughts and Emotions
03:29
4
04. Ensuring Understanding
03:35
5
05. Dealing with Evasive Speakers
03:53
6
06. Handling Emotionally Charged Conversations
04:03
7
07. Listening in Negotiations and Sales
03:32
8
08. Let’s Review
00:52
9
Test – Using Active Listening in Workplace Situations
5 questions

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