Managing a Crisis
Being an Effective Manager When Times Are Tough
Most companies will eventually face tough times, and it’s during these times that your role as a manager is vital. The employees you manage will depend on your leadership to help see them through, and shying away from tough conversations may only make the situation worse.
In this course, you’ll learn specific strategies for weathering difficult times, including ways to reduce costs, how to hold difficult conversations with employees and secure their support, and what alternatives to consider before laying off staff. For when there’s no other choice, you’ll learn how best to plan and implement staff reductions, and how to deliver the difficult message. You’ll also learn about opportunities you can use to strengthen your organization during difficult times.
- recognize strategies for responding to difficult times
- recognize how to win employee buy-in to reduce costs during difficult times
- recognize measures to reduce staff-related costs, as an alternative to staff layoffs
- recognize ways to restructure work as an alternative to staff layoffs
- recognize the appropriate steps for planning staff layoffs and deciding who to lay off
- recognize appropriate ways to communicate layoff decisions to employees
- recognize opportunities for strengthening an organization during difficult times
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy.
In this course, you’ll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You’ll learn how to prepare for a difficult conversation using a four-step process, so that you’re confident and can make the conversation as constructive and diplomatic as possible. Finally, you’ll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
- identify guidelines on when it’s appropriate to have a difficult conversation
- recognize examples of four steps for managing the stress of a difficult conversation
- identify examples of how to analyze the facts when preparing for a difficult conversation
- recognize examples of how to analyze emotions when preparing for a difficult conversation
- select examples of how to identify your goal and plan a difficult conversation
- recognize ways to demonstrate the appropriate mindset during a difficult conversation
- use techniques for handling difficult conversations