Process Definition in the Support Functions

LANGUAGE:
Romanian

TARGET AUDIENCE:
Support Fonctions

COURSE DESCRIPTION:
How to understand a process?
How to break it down to stages and tasks?
How to write a procedure?
What are the rules of writing a procedure?
Where to start from?
Is there a ten steps plan in writing a procedure? Yes, we have one…

All of you, managers but not only, passed through this process and this were the questions to come into your minds. If the answers were not always very helpful, look inside this course!

WHAT WILL YOU LEARN

✔ Process optimization in order to be compliant with the customer needs

✔ Building and standardization of your procedures which help you to deliver results according to the KPI expected

✔ Process Mapping

AVAILABLE WITH:
Standard Membership
Renault Suppliers Membership

1. PROCESELE

1
1.1 CE ESTE UN PROCES?
2
1.2 Proces vs. operații (task)
3
1.3 Procese: din ce se formează

2. PROCESS MAPPING

1
2.1 Process mapping: cartografierea proceselor
2
2.2 Process mapping – simboluri utilizate
3
2.3 Utilizare process mapping
4
2.4 Vizualizarea unui proces existent (etape 1-4)
5
2.5 Vizualizarea unui proces existent (etape 5-6)
6
2.6 Două posibilități de optimizare a proceselor

3. REALIZAREA UNEI PROCEDURI

1
3.1 Procese vs. Proceduri
2
3.2 Ce este o procedură?
3
3.3 Cum să o scriem (I)
4
3.4 Cum să o scriem (II)
5
3.5 Cum sa o scriem (III)
6
3.6 Cum sa o scriem (IV)
7
3.7 Un plan in 10 pasi pentru a scrie proceduri
8
3.8 Tabele vs. text
9
3.9 Tabele vs. text (I)

CONCLUZII

1
DA/NU
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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